According to our service specialty, unfortunately we can’t offer you a refund or exchange. All shipments of hermesbts are made through the Korea Post Office only. The services of hermesbts will never be interrupted unless there is a problem with the Korean Post Office. We promise that there will be no failing in shipping except delay due to natural disasters. we will fully refund when there is a delivery failure or missing due to Hermesbts's mistake.
The approximate delivery time for Hermes postal service is 7 business days including translating work. and it can be varied, depends on the post office service conditions.
Late or missing refunds
hermesbts will refund to customers who want to cancel the payment, only if we fail to deliver within 30 days or if it is lost in the middle of the delivery.